How Our Linen Hire Service Works
A simple, low-effort process from your first enquiry through to ongoing weekly delivery.
Six Simple Steps
From first call to ongoing delivery, here's exactly what to expect.
1. Get a Free Quote
Call, email or fill in our quote form with your business type and rough linen needs.
2. We Confirm Your Plan
We recommend linen types, quantities and a delivery frequency that suits your business.
3. Initial Linen Delivery
Your starting stock is delivered and set up, so you're ready to go from day one.
4. Scheduled Collection
Used linen is collected on your agreed schedule — weekly, fortnightly or custom.
5. Hygienic Laundering
Collected linen is laundered off-site to commercial hygiene standards and quality-checked.
6. Fresh Linen Returned
Clean, pressed linen is delivered back on schedule, ready to use again.
What’s Included in Every Plan
Reliable Collection & Delivery
Set pickup and delivery windows that fit around your business hours.
Hygienic Laundering
Every load washed to commercial hygiene standards and quality-checked.
Damaged Item Replacement
Worn or damaged linen identified and replaced as part of your plan.
A Real Local Contact
A Christchurch-based team you can call to adjust your order anytime.
How It Works — FAQs
How long does onboarding take?
Most new accounts are set up and receiving their first delivery within 1–2 weeks of an initial quote call, depending on linen type and volume.
Can we change our linen types or quantities later?
Yes, your plan isn't fixed. Get in touch any time to adjust quantities, add a new linen type, or change your delivery frequency.
What happens if we miss a scheduled pickup?
Just let us know and we'll arrange the next available collection — our local team is easy to reach by phone or email.
What if linen is lost or damaged?
Normal wear and tear is covered as part of your plan and worn items are replaced automatically. We'll talk you through the process for anything unusual.